WRAP UP WALES - Don’t get caught out by frozen pipes this winter

Welsh Water has partnered up with Aqualogic (WC) Ltd and is offering its customers FREE winter lagging kits to avoid any burst pipes and repair bills. Welsh Water’s message to customers is ‘Wrap Up Wales’ to prevent the disruption and inconvenience that frozen water pipes cause many households every winter.

To help you to have a stress-free winter, here are some top tips on protecting your home or business over the colder months and how to deal with frozen pipes.

Protecting Your Home:

  1. 1. To isolate your water supply turn your stop tap clock wise, we would recommend that you test the internal stop tap works before winter hits.
  2. 2. Make sure any exposed pipes and taps are wrapped or lagged and insulate water tanks.
  3. 3. If you have tanks or pipes in the roof space, open the loft hatch to allow warm air to circulate.
  4. 4. Fix dripping taps – a gentle trickle of water can freeze and completely block the waste pipe.
  5. 5. Keep your heating on low if leaving your home empty over the winter and get a friend or neighbour to check the property regularly.
  6. 6. If you own a property or business which will be unoccupied during the winter, we would recommend you isolate the internal stop tap or leave the heating on low while you are away.

Cold weather and how to deal with frozen pipes

If you have no water or low water pressure it could be because your water supply pipe is frozen. You may want to check with your neighbour to see if they have the same problem. If they have water, it could be that your pipes are frozen.

How to deal with frozen pipes:

  1. 1. Find your internal stop tap and turn it off.
  2. 2. Slowly thaw the frozen pipe with hot water bottles or a towel soaked in hot water, starting at the end of the pipe. Never use a naked flame or blowtorch to thaw a pipe.
  3. 3. If you are unsure of anything at any time call a registered plumber.

Problems with your water supply

If you think the problem is with your water supply and your neighbours are having the same problems, let us know. Our contact centre is open 24 hours a day, call 0800 052 0130. To find out if there are any existing problems in your area, click here.

LAGPAK01
£15.00 £0.00
An easy to fit DIY pack supplied with the highest quality insulation items for your home pipe and taps. It can be used indoors or outdoors. What’s in the...
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